In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. We recommend opening your parcel upon delivery and firmly request you take an unboxing video for damage claims.
Damage must be reported within
7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to
hello@crazyneon.com with all of the following:
- A clear photo of the damage to the sign,
- An unboxing video
- Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
- and a clear picture of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.