Every sign comes with a basic mounting kit for Trouble-Free installation
Enhance your brand’s presence with high-quality metal signs, crafted from aluminum, stainless steel, or ACP (Aluminum Composite Panel) for durability and sophistication. These signs are perfect for offices, corporate buildings, retail stores, hotels, and restaurants, offering a sleek and professional look.
Custom Finishes & Colors
Our metal letter signs come in mirror, glossy, and matte finishes. The silver and gold mirror finishes add a polished, upscale appearance, while other colors can be customized in glossy or matte to match your brand identity.
Why Choose Our Metal Signs?
✔ Premium Materials – Durable stainless steel, aluminum, or ACP construction.
✔ Customizable Finishes – Choose from mirror, glossy, or matte options.
✔ Weather-Resistant – Suitable for indoor and outdoor use.
✔ Professional Appeal – Ideal for lobby signs, storefronts, directories, and wayfinding signs.
✔ Fully Customizable – Available in various fonts, sizes, and colors to suit your needs.
Warranty Coverage: We offer a 24-month warranty against material and workmanship defects.
Electrical Components (In case of lit signs): All electrical components, including power supplies, adapters, and dimmers, come with a 12-month warranty when used appropriately.
We are committed to providing high-quality metal signs that meet your expectations. Please note: Our products are crafted with precision and care, due to the custom-made nature of our products, slight variations in shape, color, font, or size may occur. Sizes may vary by 1-3 inches for orders placed via our design tool.
Warranty Exclusions:
- Damage resulting from improper installation, misuse, or unauthorized modifications.
- Normal wear and tear, including minor scratches or color fading over time.
- Damage due to exposure to extreme weather conditions beyond the product's specified tolerance.
Warranty Claim Process:
- Contact Us: To initiate a warranty claim, please email us at hello@crazyneon.com within the warranty period. Include your order number, a detailed description of the issue, and clear photos or videos illustrating the defect.
- Assessment: Upon receiving your claim, our quality assurance team will review the information provided and may request additional details if necessary.
- Resolution: If the product is deemed defective under our warranty terms, we will offer the following resolutions based on the nature of the defect:
- Replacement: We will provide a brand-new replacement of the same product at no additional cost.
- Repair: If feasible, we may offer to repair the defective product.
- Refund: In certain cases, at our sole discretion, we may offer a refund for the cost of the product and/or shipping.
Important Notes:
- The final resolution for faulty products, including refunds, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of [Your Brand Name].
Please retain all original packaging materials until the warranty claim is resolved, as they may be required for return shipping.
Order Cancellations:
Since we sell made-to-order products, we cannot modify the design or cancel orders once the production process is initiated (This includes the pre-designed Products in the Website shop section). However, a customer can cancel or modify the design of the product/sign purchased within 4 Hours only from the time of purchase. (Please Note: If a customer opt to use the Rush order service but later decides to cancel their order/request changes, they must do so within one Hour of making the purchase).
Beyond the time-frame mentioned above, the order and design is deemed to be final and cannot be canceled.
You will be required to send an email with the subject line "Cancel Order " to hello@crazyneon.com within 4 Hours of ordering in order to be eligible for cancellation and refund.
Kindly note,
- We do not cancel custom orders with pre-approved designs, you can modify the design as per your requirements as many times as you wish before the initiation of the production process.
- After the refund is processed it may take up to 8 - 10 business days to reflect in your account.
At CRAZY NEON®, we strive to deliver high-quality products free from manufacturing defects. In the rare event that you receive a faulty product, we are committed to providing hassle-free assistance. Please note the following:
Replacements/Refunds:
While we assure the quality of our products, if a manufacturing defect does occur, we offer replacements and will endeavor to resolve the issue promptly. The resolution, including refunds for the product cost and/or shipping, is determined by warranty guidelines and is at the discretion of CRAZY NEON®.
To start a return/replacement/refund request contact us at hello@crazyneon.com
Missing or Damaged Items Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.
We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction. Kindly refer to the ‘Warranty Section’ and ‘Shipping Policy’ for more details.
At CRAZY NEON®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly. More than 98% of our orders are delivered within 12-15 days from the date of order.
Delivery Timeline:
Orders are manufactured and dispatched within 2-3 weeks for standard orders, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign).
Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.
Delayed Delivery Clause:
It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.
In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
Exceptions:
- If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
- The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.
- There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
- If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.
Can I modify the shipping address after the order is placed?
Until the metal signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.
Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEON® bears no responsibility for any consequences that may occur.
Damaged during Transit
We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage must be reported within 7 days of delivery* of your metal sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:
- A clear photo of the damage to the sign,
- An unboxing video
- Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
- and a clear photo of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.
Missing or Damaged Items Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as
ours. It also helps us address these concerns with our shipping and
insurance partners. In case of missing items, damaged products, or any
discrepancies with your order, these photos and videos will serve as
essential proof for any claims.
Lost, Stolen & Missing Signs/Package
CRAZY NEON® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEON® will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.
If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged CRAZY NEON® offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Reshipment Clause for Unreceived Packages:
Reshipment Clause for Unreceived Packages: In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEON® reserves the right to arrange for the package to be returned to our warehouse facility.
In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.
