Channel letters are a popular and highly effective signage solution for businesses looking to stand out. These three-dimensional signs are customizable and built to last, making them ideal for storefronts, offices, and retail spaces. Constructed from durable materials like aluminum and acrylic, channel letters come in various styles to suit your branding needs.
The most common types include face-lit channel letters, where LEDs illuminate the front for a bright and bold look, and halo-lit letters, which create a soft glow around the edges for a sophisticated effect. For businesses seeking maximum visibility, combination-lit channel letters offer illumination through both the face and the back, blending vibrancy and elegance.
Channel letters are designed for high visibility, making them perfect for daytime and nighttime use. Their versatility extends to mounting options, with choices like raceway mounting for simplified installation or direct mounting for a seamless finish.
With energy-efficient LED lighting, channel letters not only enhance your brandās visibility but also reduce long-term operational costs. Whether youāre a small business or a large corporation, channel letters can be tailored to match your logo, font, and colors, ensuring a cohesive brand identity.
Invest in channel letters to create impactful, professional signage that attracts customers and elevates your business presence.
If you need a permit for your sign, CrazyNeon provides permit drawings for all products purchased from us. Please request permit drawings before placing your order, as signs cannot be returned if the permit is unsuccessful after purchase.
How to Get a Sign Permit
Getting a sign permit for your business is easier than you think! Hereās how you can get started:
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Search Online ā Google āsign permit [your location]ā to find local requirements.
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Contact Your Local Planning Department ā Some municipalities also require approval from the building department.
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Check With the County ā Even if your city does not require a permit, your county might.
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Review Your Lease Agreement ā Many commercial spaces have a sign addendum that outlines signage guidelines and whether landlord approval is needed before installation.
Important Things to Know
š¹ Municipality Rules Vary ā Each city has different regulations for sign size, lighting, placement, and height. Always check local requirements.
š¹ Timeframes Matter ā If you need your sign ready by a specific date, ensure your permit can be approved within that timeline.
Need Help with Your Sign Design?
At CrazyNeon, we offer free consultation and mockup assistance to bring your vision to life! If you need help with your sign design, layout, or custom requirements, simply submit your query, and our team will assist you.
ā Enter your details
ā Attach any project files (logos, sketches, inspirations)
ā Our design expert will get in touch with you shortly
š Get a Free Quote & Consultation Now!
At CRAZY NEONĀ®, we are committed to delivering high-quality channel letter signs. Our warranty ensures that your sign functions as expected and meets industry standards.
Warranty Coverage
CRAZY NEONĀ® provides a 4-year warranty on all channel letter signs, covering:
- LED modules and power supplies
- Acrylic faces and aluminum returns
- Internal wiring and electrical components
- Manufacturing defects, including structural integrity and paint finish
Warranty Conditions
- The warranty starts from the date of delivery.
- Electrical components must be installed under a covered area to prevent potential damage. Failure to do so voids the warranty.
- Products like power adapters and dimmers purchased from third-party platforms (e.g., Amazon, or other websites) are not covered under this warranty.
Whatās Included?
If a covered component fails within the warranty period, CRAZY NEONĀ® will provide:
- Free replacement parts, including LEDs, power supplies, or acrylic faces.
- Technical support, including troubleshooting assistance and installation guidance.
- Please note that for repair services, we will replace only the necessary components or sign itself and will not cover any labor costs.
Warranty Exclusions
This warranty does not cover damage caused by:
- Improper installation, modifications, or faulty wiring
- Electrical surges or power fluctuations
- Physical impact, vandalism, or natural disasters
- Unauthorized repairs or alterations
- Prolonged exposure to extreme weather conditions beyond industry standards
Hard-Wired & Installed Signs
- CRAZY NEONĀ® does not cover costs related to the installation or uninstallation of signs.
- If an electrician modifies or hard-wires the sign, CRAZY NEONĀ® reserves the right to determine whether the issue is covered under warranty.
How to Submit a Warranty Claim
To initiate a warranty claim, please contact hello@crazyneon.com with the following details:
- Proof of purchase (order receipt)
- Clear photos or videos showing the issue
- Details of the installation environment
Once received, our team will review the claim, provide troubleshooting steps, or process a replacement if necessary.
Transit Damage Claims
If your package arrives damaged, please follow these steps:
- Inspect the package immediately upon delivery and record an unboxing video.
- If you notice any damage (punctures, dents, or bent packaging), take clear photos before opening the box.
- Report the damage within 7 days of delivery by emailing hello@crazyneon.com with: A clear photo of the damaged sign, An unboxing video, Photos of the shipping box, label, and external damage from multiple angles)
Important: Claims submitted after 7 days will not be eligible for a replacement.
Additional Notes
- Do not dispose of faulty products or working components unless instructed, as they may be required for quality analysis.
- Minor variations in color, font, or size due to the handmade nature of signs are not considered defects.
Warranty Transferability: This warranty is non-transferable and applies only to the original purchaser of the sign.
For any further assistance, feel free to contact us at hello@crazyneon.com.
At CRAZY NEONĀ®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly.
Delivery Timeline:
Express Shipping - Orders are manufactured and dispatched within 2-3 weeks, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign).
Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.
Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.
Delayed Delivery Clause:
It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.
In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
Exceptions:
- If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
- If your custom sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
- The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.
- There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
- If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.
Can I modify the shipping address after the order is placed?
Until the Channel Letters are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.
Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEONĀ® bears no responsibility for any consequences that may occur.
Damaged during Transit
We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:
- A clear photo of the damage to the sign,
- An unboxing videoĀ
- Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
- and a clear photo of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.
Missing or Damaged Items Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as
ours. It also helps us address these concerns with our shipping and
insurance partners. In case of missing items, damaged products, or any
discrepancies with your order, these photos and videos will serve as
essential proof for any claims.
Lost, Stolen & Missing Signs/Package
CRAZY NEONĀ® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEONĀ® will take no responsibility for lost, missing, or stolen parcels that have been marked as ādeliveredā by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.
If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged CRAZY NEONĀ® offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Reshipment Clause for Unreceived Packages:
Reshipment Clause for Unreceived Packages: In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEONĀ® reserves the right to arrange for the package to be returned to our warehouse facility.
In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.
