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We're here to make creating your custom sign simple and hassle-free. Browse our most frequently asked questions for quick answers about our products, ordering, shipping, and more. Need more help? Just get in touch. We're happy to assist.
CRAZY NEON® is a UL-listed illuminated signage manufacturer specializing in custom LED neon signs, metal signs, channel letters, acrylic signs, ultra-thin lightbox signs, and neon artwork signs. We create high-quality custom signage for homes, businesses, events, and commercial spaces with a focus on craftsmanship, durability, and design.
CRAZY NEON® offers custom LED neon signs, metal signs, channel letters, acrylic signs, ultra-thin lightbox signs, and neon artwork signs. Our products are designed for homes, businesses, retail stores, hospitality spaces, events, and commercial branding.
In addition to custom LED neon signs, CRAZY NEON® manufactures metal signs, channel letters, acrylic signs, ultra-thin lightbox signs, and neon artwork signs. Each product is custom-made to suit a wide range of branding, decorative, and commercial applications.
CRAZY NEON® combines quality craftsmanship with premium materials to create custom neon signs for homes and businesses. From design support and personalized customization to UL-listed components, reliable warranties, and worldwide shipping, we focus on delivering signage that is built to last.
CRAZY NEON® creates custom signage for a wide range of industries, including retail, hospitality, restaurants & cafés, bars, salons, gyms, offices, healthcare, real estate, education, events, home décor, etc. We also work with businesses, agencies, and organizations on custom branding projects.
Yes. You can customize your LED neon sign by choosing the text, size, font, colors, backing style, and mounting options. You can also upload your logo, artwork, or design to create a sign that matches your vision.
Ordering a custom LED neon sign is easy. Use our Customizer to create your design by selecting the text, font, size, color, and other options. If you have a logo or custom artwork, simply upload it or contact our team for a personalized quote and design assistance.
Yes. If you are unable to create your design using the Customizer, please contact us with your design idea, logo, artwork, or reference image. Our team will review your requirements, prepare a custom design, and provide a personalized quote.
To receive a custom quote, please provide your design idea along with the preferred size, color, text, font, and any reference images or logos, if available. The more details you share, the more accurately we can prepare your design and quote.
Yes. You can use your own font for a custom LED neon sign. Simply provide the font file or let us know the font name, and we'll incorporate it into your design whenever possible.
Yes. We'll provide a digital design mock-up for your approval before production begins. Once you approve the design, we'll proceed with manufacturing your custom LED neon sign.
Your finished sign will closely match the approved design in terms of layout, size, colors, and overall appearance. Minor variations may occur due to the manufacturing process, but any significant changes will always be discussed with you before production.
Standard custom LED neon signs are typically manufactured within 3 to 5 business days. If you need your sign sooner, we also offer rush production on eligible orders.
Yes. You can upload your logo, artwork, or design when requesting a custom LED neon sign. Simply provide a high-quality file or reference image, and we'll create a custom design based on your requirements.
We accept JPEG and PNG files along with AI, SVG, PDF, and EPS files. For the best results, we recommend submitting vector files (AI, SVG, PDF, or EPS), as they help us produce the sharpest and most accurate LED neon sign.
Yes. We can create a custom LED neon sign from your handwriting or signature. Simply provide a clear, high-resolution image or scan, and we'll recreate it as a personalized neon sign.
Yes. We can closely match your logo or brand colors. Simply provide your logo, brand guidelines, or color references, and we'll incorporate them into your custom sign design.
CRAZY NEON® offers 10+ LED colors, including warm white, cool white, red, pink, blue, green, yellow, orange, and purple. We also offer RGB color-changing options for selected designs, giving you even more flexibility to customize your sign.
CRAZY NEON® offers a wide range of LED neon signs, including custom text signs, logo signs, business signs, home décor signs, wedding signs, event signs, gaming signs, room décor signs, neon artwork, etc. We also offer static, RGB, and RGB flow LED neon signs to suit different styles and applications.
LED neon signs are energy-efficient, long-lasting, and designed for safe everyday use. They provide bright, even illumination, require minimal maintenance, and can be customized for a wide range of residential and commercial applications.
Yes. CRAZY NEON® offers Static, RGB, and RGB Flow LED neon signs. Choose from a single-color glow, customizable RGB colors, or dynamic RGB flow lighting effects to suit your space and style.
Yes. Our LED neon signs can be dimmed or adjusted using a compatible dimmer or controller. RGB and RGB Flow LED neon signs also allow you to control colors, lighting effects, and brightness using the appropriate remote or controller.
LED neon signs are highly energy-efficient and consume significantly less electricity than traditional glass neon signs. The exact power consumption depends on the size, design, and lighting option of your sign.
Neon signs work on a 12V DC power supply operated with standard Plug US Size. The order comes with the neon sign along with it, a wall mounting kit, a 2m cable, and a power adapter. The length of the cord is usually 2 m, but we can modify the length as per requirement.
CRAZY NEON® LED neon signs are designed to last 50,000+ hours with proper use and care. Their lifespan may vary depending on usage, operating conditions, and maintenance.
Yes. CRAZY NEON® LED neon signs are designed for safe indoor use. They operate on a low-voltage power supply, remain cool during normal operation, and are made with durable LED neon flex instead of fragile glass.
Yes. CRAZY NEON® LED neon signs can be used outdoors when ordered with the outdoor-rated option. Please note that the power supply and controller are not waterproof and should always be installed in a covered, weather-protected location.
No. CRAZY NEON® LED neon signs remain cool during normal operation and do not become hot like traditional glass neon signs. They are designed for safe, long-lasting everyday use.
No. CRAZY NEON® LED neon signs operate quietly and do not produce buzzing or humming sounds during normal operation.
Cleaning your CRAZY NEON® LED neon sign is simple. Turn off and unplug the sign, then gently wipe it with a soft, dry microfiber cloth to remove dust. Avoid using water, harsh chemicals, or abrasive cleaning materials.
Yes. CRAZY NEON® LED neon signs are designed to be energy-efficient and long-lasting, helping reduce electricity consumption and the need for frequent replacements. They are also made without the fragile glass tubes or gases used in traditional neon signs.
CRAZY NEON® offers five backboard options: Cut to Shape, Cut to Letter, Full Acrylic Board, Acrylic Stand, and Open Box. Each option provides a different look or mounting style, allowing you to choose the one that best complements your design and installation needs.
CRAZY NEON® LED neon signs are available in a wide range of sizes. The maximum size for a single-piece sign is approximately 92 × 48 inches. Larger signs are manufactured in multiple sections for easier shipping, installation, and handling without compromising the final appearance.
If your sign arrives damaged, please notify us within 7 days of delivery by contacting hello@crazyneon.com. To help us process your claim, include:
Once we review your claim, we'll work with you to provide an appropriate resolution. Claims reported after the 7-day period will be handled in accordance with our Returns & Refunds Policy.
Wall mounting your CRAZY NEON® LED neon sign is quick and easy. Every sign includes the required mounting hardware and installation instructions. For a step-by-step guide, watch our installation video below.
LED neon signs use flexible LED tubing, while traditional glass neon signs are made from fragile glass tubes filled with gas. LED neon signs are more energy-efficient, durable, and easier to install, making them a practical choice for homes, businesses, and events.
CRAZY NEON® metal signs are crafted from premium-quality aluminum, stainless steel, and ACP (Aluminum Composite Panel). These durable materials provide excellent strength, a professional finish, and long-lasting performance for both indoor and outdoor applications.
Yes. Every CRAZY NEON® metal sign is custom-made to your specifications. You can customize the size, shape, design, finish, material, and mounting option to create a sign that perfectly suits your brand, business, or space.
We accept JPEG and PNG files, along with AI, SVG, PDF, and EPS files. For the best results, we recommend submitting vector files, as they help us produce the sharpest and most accurate custom metal sign.
CRAZY NEON® metal signs are available in a variety of premium finishes, including brushed, polished, matte, powder-coated, and painted options. The available finishes may vary depending on the material and design of your sign.
Yes. CRAZY NEON® metal signs are suitable for both indoor and outdoor use. Made from durable materials such as aluminum, stainless steel, and ACP, they are built to withstand everyday outdoor conditions. For enhanced protection against the elements, weatherproof and powder-coated finishes are also available.
Yes. CRAZY NEON® metal signs can be made weather-resistant with optional weatherproof and powder-coated finishes. These protective coatings help resist rust, corrosion, UV exposure, moisture, and everyday outdoor conditions, making them suitable for long-term indoor and outdoor use.
A metal monogram is a custom-designed decorative metal sign featuring initials, names, family crests, symbols, or unique artwork. At CRAZY NEON®, each metal monogram is handcrafted to create a personalized statement piece for homes, businesses, and commercial spaces.
Yes. CRAZY NEON® metal monograms are suitable for both indoor and outdoor use. They are crafted from durable materials and can be finished with optional weatherproof and powder-coated coatings for enhanced protection against outdoor elements.
Yes. CRAZY NEON® offers powder-coated finishes for metal signs to provide enhanced durability and protection. Powder coating helps resist rust, moisture, UV exposure, and everyday wear, making it an excellent choice for both indoor and outdoor applications.
A metal logo sign is a custom-made sign featuring your business logo, brand name, or custom design. Crafted from premium materials such as aluminum, stainless steel, and ACP (Aluminum Composite Panel), metal logo signs are ideal for storefronts, office lobbies, reception areas, and other professional spaces.
Metal letters are custom-made crafted letters, alphabets, numbers, or characters made from premium materials such as aluminum, stainless steel, and ACP (Aluminum Composite Panel). They are commonly used for business names, building signage, wayfinding, and interior or exterior branding.
Yes. CRAZY NEON® offers both illuminated and non-illuminated metal signs to suit your branding needs.
Both options are fully customizable in size, material, finish, and mounting style to match your brand and installation requirements.
Metal signs are designed for quick and easy installation. Depending on your sign and mounting preference, you can choose from:
To keep your metal sign looking its best, follow these simple maintenance tips:
With proper care, your CRAZY NEON® metal sign will remain durable and visually appealing for years.
3D acrylic signs are custom-made signs crafted from premium-quality acrylic to create a modern, dimensional appearance. Known for their durability, smooth finish, and versatility, they are ideal for businesses, offices, homes, events, and both indoor and outdoor displays.
Acrylic signs are durable, versatile, and designed to last. They offer a sleek, modern appearance, can be fully customized with a variety of colors, fonts, and graphics, and are suitable for both indoor and outdoor use. Made from premium-quality acrylic, they provide a professional display for businesses, offices, homes, and events.
Yes. Every CRAZY NEON® acrylic sign is custom-made to your specifications. You can customize the size, shape, colors, text, graphics, and design to create a sign that perfectly reflects your brand, business, or personal style.
We accept JPEG and PNG files, along with AI, SVG, PDF, and EPS files. For the best results, we recommend submitting vector files, as they help us produce the sharpest and most accurate acrylic sign.
Yes. CRAZY NEON® acrylic signs are suitable for both indoor and outdoor use. Made from premium-quality, durable acrylic, they are designed to withstand everyday outdoor conditions while maintaining their appearance and performance.
Acrylic signs are built to last for many years with proper care. CRAZY NEON® acrylic signs are made from premium-quality acrylic, providing long-lasting durability for both indoor and outdoor applications.
CRAZY NEON® acrylic signs are designed for quick and easy installation. Each sign includes a mounting kit, allowing you to install it using spacers and standoffs for a premium floating effect, or 3M strips for a fast, no-drill installation.
Keeping your CRAZY NEON® acrylic sign looking its best is easy. Simply wipe it with a soft, non-abrasive, damp cloth to remove dust and dirt. Avoid using harsh chemicals or abrasive cleaning materials, as they may damage the surface or finish.
Channel letter signs are three-dimensional signs designed to display business names, logos, letters, and numbers. Crafted from premium aluminum and acrylic and illuminated with energy-efficient LED lighting, they provide a bold, professional appearance for storefronts, commercial buildings, offices, and other business environments.
CRAZY NEON® channel letter signs are crafted from premium-quality aluminum and acrylic and illuminated with energy-efficient LED lighting. These durable materials are designed to provide long-lasting performance, weather resistance, and a professional finish for both indoor and outdoor applications.
CRAZY NEON® channel letter signs are available with three mounting options to suit different installation requirements:
Our team can help you choose the most suitable mounting option based on your sign design and installation location.
Professional installation is recommended for channel letter signs to ensure proper mounting, electrical connections, and safe operation. It also helps ensure the sign is installed correctly and performs as intended.
CRAZY NEON® offers a variety of illuminated channel letter styles to suit your branding needs, including:
Each option offers a distinct lighting effect to help create the ideal look for your business or brand.
CRAZY NEON® offers a variety of illuminated channel letter styles to suit your branding needs, including:
Each option offers a distinct lighting effect to help create the ideal look for your business or brand.
CRAZY NEON® specializes in illuminated channel letter signs designed with energy-efficient LED lighting for maximum visibility, day and night. Choose from front-lit, reverse (halo-lit), face & back-lit, and lit-shape logo & letter signs to achieve the look that best suits your brand.
UL certification indicates that CRAZY NEON® channel letter signs comply with recognized safety and quality standards. It is widely recognized across the U.S. and can help simplify local permitting requirements while providing confidence in the sign's safety and reliability.
Requesting a quote is easy. Simply fill out our online quote form, upload your logo, design, or artwork, and provide your project details. Our team will review your requirements and send you a free mockup along with a detailed quote for your approval.
We accept JPEG and PNG files, along with AI, SVG, PDF, and EPS files. For the best results, we recommend submitting vector files, as they help us produce the sharpest and most accurate channel letter sign.
We accept JPEG and PNG files, along with AI, SVG, PDF, and EPS files. For the best results, we recommend submitting vector files, as they help us produce the sharpest and most accurate channel letter sign.
Yes. All CRAZY NEON® channel letter signs are backed by a 4-year manufacturer's warranty against manufacturing defects, giving you added peace of mind with every purchase. For complete warranty terms, coverage, and exclusions, please refer to our Warranty Policy.
An Ultra-Thin Lightbox Sign is a slim, LED-illuminated sign that displays high-definition printed graphics, logos, and artwork. Designed for indoor use, it combines a sleek profile with bright, even illumination to create a clean and professional display.
Ultra-Thin Lightbox Signs offer bright, even illumination, energy-efficient LED lighting, high-definition print quality, and a sleek, professional appearance. They are durable, fully customizable, require minimal maintenance, and are ideal for indoor applications such as retail stores, offices, restaurants, showrooms, exhibitions, and other commercial spaces.
Yes. Every CRAZY NEON® Ultra-Thin Lightbox Sign is custom-made to your requirements. You can customize the size, shape, and high-definition printed graphics, including logos, branding, artwork, promotional displays, photographs, and other custom designs, to create a sign that fits your space and vision.
For the best print quality, we recommend uploading high-resolution artwork in AI, SVG, CDR, EPS, CGM, or PDF format. We also accept JPG, PNG, TIFF, and other high-resolution image files. To ensure sharp, high-definition results, we recommend submitting artwork at 300 DPI whenever possible.
Yes. Ultra-Thin Lightbox Signs are an excellent choice for business branding, offering bright, high-definition displays that enhance brand visibility and create a professional appearance. They are ideal for retail stores, offices, restaurants, showrooms, reception areas, exhibitions, and other indoor commercial spaces.
CRAZY NEON® Ultra-Thin Lightbox Signs are designed for easy installation. Depending on your display requirements, they can be installed using wall mounting, wall hanging, or free-standing installation options.
Ultra-Thin Lightbox Signs are primarily designed for indoor environments such as retail stores, shopping malls, offices, restaurants, showrooms, and exhibitions, where their slim profile and illuminated graphics create maximum visual impact.
CRAZY NEON® Ultra-Thin Lightbox Signs are built for long-lasting indoor performance using premium-quality acrylic and energy-efficient LED lighting. With proper installation and care, they provide years of reliable illumination and are backed by a 2-year manufacturer's warranty against manufacturing defects.
Ultra-Thin Lightbox Signs require very little maintenance. To keep your sign looking its best, wipe the surface regularly with a soft, lint-free cloth to remove dust and fingerprints. For tougher marks, use a damp cloth with a mild soap solution. Avoid abrasive cleaners, harsh chemicals, and rough materials, as they may damage the acrylic surface or printed graphics.
A lightbox sign is an illuminated sign that uses internal LED lighting to brighten printed graphics, images, or messages, creating a clear and eye-catching display.
Installing your CRAZY NEON® LED neon sign is quick and DIY-friendly. Every sign includes the required installation accessories and instructions for a hassle-free setup. For step-by-step guidance, watch our installation video below.
Yes. CRAZY NEON® LED neon signs are designed for easy DIY installation. Every sign includes the required mounting accessories and installation instructions. You can also follow our installation video for step-by-step guidance.
CRAZY NEON® LED neon signs can be wall-mounted, suspended using a hanging chain, or displayed on an acrylic stand, depending on your selected backboard option and application.
Yes. Every CRAZY NEON® LED neon sign includes the required mounting hardware and a compatible power adapter, so you have everything needed for a quick and easy installation.
Yes. Every CRAZY NEON® order includes a power adapter with the appropriate plug type for your shipping destination, so your LED neon sign is ready to use upon delivery.
Yes. CRAZY NEON® ships worldwide. We carefully package every order to ensure it arrives safely, wherever you are.
Yes. CRAZY NEON® offers rush production and express shipping for eligible orders. Availability depends on your design, order size, and shipping destination. If you have a specific deadline, please contact us before placing your order, and we'll recommend the fastest available option.
Every CRAZY NEON® LED neon sign is securely packaged with protective bubble wrap inside a durable corrugated cardboard box to help prevent damage during shipping.
If your order is lost or stolen during delivery, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and help determine the appropriate resolution based on the shipment status and the carrier's findings.
Email: hello@crazyneon.com
UK: +44 77 8236 5050
Yes. CRAZY NEON® offers free standard shipping on all orders worldwide. Any applicable expedited shipping charges will be displayed at checkout.
Yes. CRAZY NEON® offers special pricing for bulk orders and wholesale customers. Discounts vary based on the quantity, product type, and project requirements. Please contact us for a customized quote.
We currently ship to 50+ countries worldwide. Shipping availability, delivery times, and shipping costs may vary depending on your destination. If you're unsure whether we deliver to your location, contact our team, and we'll be happy to confirm availability and provide shipping details.
You can reach the CRAZY NEON® team using any of the contact methods below:
UK: +44 77 8236 5050
Email: hello@crazyneon.com
Whether you have questions about custom designs, existing orders, shipping, wholesale inquiries, or product support, our team is ready to help.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details. If you haven't received your tracking information or need assistance tracking your order, please contact us at hello@crazyneon.com or call us at +1 (302) 600-1080 (US) or +44 77 8236 5050 (UK).
Yes. CRAZY NEON® products are backed by a 3-year manufacturer's warranty against manufacturing defects, giving you added peace of mind with every purchase. For complete coverage details and exclusions, please refer to our Warranty Policy.
The CRAZY NEON® warranty covers manufacturing defects in eligible products during the applicable warranty period. If a product is found to be faulty, we'll work with you to troubleshoot the issue remotely and, if necessary, repair or replace the faulty product. In exceptional cases where a replacement isn't possible, a refund may be offered at our discretion. For complete warranty terms, conditions, and exclusions, please refer to our Warranty Policy.
Since most CRAZY NEON® products are custom-made, they are not eligible for standard returns. Ready-made products may be returned within 21 days if they are found to have a fault or manufacturing defect. If you receive a defective custom product, we'll inspect the issue and work with you to repair or replace it in accordance with our Warranty and Return Policy. For complete terms, please refer to our Refund & Cancellation Policy.
If you believe your CRAZY NEON® product is eligible for a return, please contact us at hello@crazyneon.com before sending the item back. Include your order number, a description of the issue, and supporting photos if applicable. Our team will review your request and provide return instructions if your return is approved.
Placing an order is easy. You can order directly through our website by selecting your preferred product and customizing it to your requirements. Use our Create Your Neon to design custom text signs, or choose Upload Your Logo to create a sign from your logo, tagline, or artwork. If you have a unique project or specific requirements, simply submit a custom quote request, and our team will guide you through the process.
We accept all major credit and debit cards, including Visa and other leading card networks, along with PayPal, Apple Pay, Google Pay, and flexible Pay in Parts options for eligible orders.
Yes. We regularly offer promotions and special discounts throughout the year. You can find our latest offers on the homepage banner. You can also subscribe to SMS updates to receive 20% off your order and stay informed about exclusive deals and new launches.
Yes. You can preview your design before placing your order, depending on the product and customization method.
Production begins after your order is confirmed and any required design approval has been completed.
Yes. Your payment is processed through secure, encrypted payment gateways to help protect your personal and payment information. We use trusted payment providers to ensure a safe and secure checkout experience.
You can reach the CRAZY NEON® team using any of the contact methods below:
UK: +44 77 8236 5050
Email: hello@crazyneon.com
Whether you have questions about custom designs, existing orders, shipping, wholesale inquiries, or product support, our team is ready to help.
Our customer support team is available Monday through Friday during business hours. During these hours, we're happy to assist you with product inquiries, custom designs, orders, shipping, and after-sales support. If you contact us outside business hours, we'll respond as soon as possible on the next business day.
We aim to respond to general inquiries within 1 hour during business hours. If you've requested a custom design mockup, you can expect to receive it within 12 to 24 business hours.
Yes. Our team is happy to help you choose the right sign based on your space, style, branding, budget, and installation requirements. Whether you're looking for a custom neon sign, metal sign, acrylic sign, channel letters, or another signage solution, we'll guide you to the best option for your needs.
Yes. Our support doesn't end after delivery. If you have any questions about installation, product care, or warranty or need assistance with your order, our team is here to help even after your sign has been delivered.
If you experience an issue with your order, please contact our customer support team as soon as possible with your order number, a description of the issue, and clear photos or videos, if applicable. We'll review the details and work with you to resolve the issue as quickly as possible.
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