We Deliver in 6-9 Days*
3 Year Warranty
BUY Now, PAY Later
We Deliver in 6-9 Days*
3 Year Warranty
BUY Now, PAY Later
At CRAZY NEON®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly.
More than 98% of our orders are delivered within 6-10 days from the date of order. We are committed to efficient manufacturing and fast delivery without compromising on quality.
Express Shipping: 6-10 Business Days
Standard Shipping: 10-14 Business Days
Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.
Please Note: We may charge additional shipping fees for orders below a certain order value or in case of any unique requirement.
Important: Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the shipping process is beyond our control. In the occurrence of any such event, we cannot adhere to the given timeline. However, a Customer support expert will be appointed to provide thorough and undivided assistance.
Liability for Delays: In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed timeframe, but delivery takes place after the selected timeframe due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
The following situations may impact standard delivery timelines:
Before Shipment: Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, as this may cause complications in the quick and safe delivery of the product. Depending on the new shipping address, you may also incur extra shipping fees.
After Shipment Label Generation: Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEON® bears no responsibility for any consequences that may occur.
Initial Steps: We recommend opening your parcel upon delivery and taking an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage Reporting Timeline: Damage must be reported within 7 days of delivery of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
Note: The delivery date is the courier delivery date, which can be found by following the prompts in your tracking email.
Claim Requirements: If you believe your item has been damaged in transit and you are within the 7-day claim period, please send an email to hello@crazyneon.com with all of the following:
Documentation Required: To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received.
Before Opening: If the package received is damaged, punctured, or bent from any side or corner, it is advisable to take clear pictures/videos before opening the box.
Why This Matters: This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.
Delivery Security: CRAZY NEON® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery.
Signature Requirement: Please be aware that if you choose to opt out of the signature on delivery requirement, CRAZY NEON® will take no responsibility for lost, missing, or stolen parcels that have been marked as 'delivered' by the shipping service. Hence, it is recommended to closely follow the delivery procedure and provide a valid signature.
Replacement for Lost Packages: If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged, CRAZY NEON® offers replacement at absolutely no cost.
Modified Design or Address Changes: Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Failed Delivery Attempts: In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEON® reserves the right to arrange for the package to be returned to our warehouse facility.
Reshipment Responsibility: In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
Coordination with Logistics: We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
Our Commitment: By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.
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415 Amwell Road Ste 103 Hillsborough New Jersey 08844
US - 2055 Limestone Road, Wilmington, Delaware 19808
UK - 128 City Road, London, ECIV 2NX
