Want to create your amazing neon sign for outdoor space? You have reached the right place! We're here to help with our outdoor custom neon lights. You'll have the freedom to create your own outdoor custom LED neon signs using any text of your choice, affording you the flexibility to create a personalized masterpiece.
Did you know custom outdoor signs are the ideal way to elevate any outdoor place? Be it for business, storefront, personal or office use, they add charm like no other decorative item.
Our unbeatable low prices come with a guarantee of the greatest value. So, why wait? Let us help you design the perfect outdoor neon sign (with water-resistant options) for your location today!
Want to create your amazing neon sign for outdoor space? You have reached the right place! We're here to help with our outdoor custom neon lights. You'll have the freedom to create your own outdoor custom LED neon signs using any text of your choice, affording you the flexibility to create a personalized masterpiece.
Did you know custom outdoor signs are the ideal way to elevate any outdoor place? Be it for business, storefront, personal or office use, they add charm like no other decorative item.
Our unbeatable low prices come with a guarantee of the greatest value. So, why wait? Let us help you design the perfect outdoor neon sign (with water-resistant options) for your location today!
Every sign comes with a basic mounting kit & user manual guide for trouble-free installation.
Outdoor LED neon signs have become a popular choice for those looking to add a pop of color and energy to their space. These signs use energy-efficient LED lights to create bright and vibrant displays that are sure to catch the eye. Custom outdoor LED neon signs can be made in a variety of shapes, sizes, and colors to match the customer's desired aesthetic, making them a versatile option for any room or event. Custom outdoor LED neon signs are a great investment for any space. As they are:
Energy-Efficient: Outdoor LED neon signs are much more energy-efficient using significantly less energy to produce light. This not only makes them a cost-effective option for customers but also helps reduce their carbon footprint, making them an environmentally-friendly choice.
Durability: LED neon light signs are built to last and are more durable as they are less likely to break or require maintenance, making them a smart investment for any room or event.
Note: We suggest avoiding dimmers for outdoor use.
Customization: One of the distinctive key point of custom outdoor LED neon signs is their ability to be customized to fit the specific needs and style of the customer. From custom shapes, and sizes to personalized messages, all available in multiple colors, the options are endless. This allows customers to create a unique piece that is sure to make their space stand out.
Note:Ā Due to the hand-made nature of the products, they can be subject to slight variations inĀ shape, color, font, or size. The size of the sign includes the acrylic base and may vary by 1- 3 Inches.Ā
Versatility: Outdoor LED neon signs can be used in a variety of settings, including homes, businesses, and special events. They can be placed on walls, or windows, or used as freestanding displays, making them a versatile option for any space.
Safe: Outdoor LED neon signs are much safer than traditional neon signs, as they do not contain toxic gases and are less likely to cause fires. This makes them a safer choice for homes and businesses alike.
Bright and Vibrant: Outdoor LED neon signs offer bright and vibrant colors that can add a pop of energy to any room or business, making them an eye-catching and unique option for decor.
Thus, custom outdoor LED neon signs are a great choice and can be used for home decor, business promotion, or special events, custom outdoor LED neon signs are a unique and attractive way to add a touch of style and energy to any setting.
(Updated for purchases made on or after 6th July 2025)
CRAZY NEONĀ® offers the following warranty coverage across product categories:
LED Neon Signs:Ā
Static Neon Signs: 3-Year Warranty
Dynamic Neon Signs (RGB/RGBFlow): 2-Year warranty
Accessories: 2-Year Warranty
Please Note:
Channel Letter & Lightbox Signs: 4-Year Warranty
Full sign coverage, including structure and illumination
Metal Signs: 3-Year Warranty
Coverage includes:Ā Manufacturing defects related to paint or texture
Suitable for both indoor and outdoor use
Acrylic Signs: 2-Year Warranty
These signs are for indoor use only.
Ultra-Thin Lightbox Signs: 2-Year Warranty
These signs are for indoor use only.
Warranty coverage for Hard Wired & Installed SignsĀ
CRAZY NEONĀ®Ā bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (CRAZY NEONĀ®) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.
Replacement
CRAZY NEONĀ®assures its customers, that the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly noteĀ that we offerĀ Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on aĀ case-by-case basis depending on the source of the fault and is at the sole discretion of CRAZY NEONĀ®.Ā
To start a replacement, return, or refund request contact us atĀ hello@crazyneon.com
Ā
Faulty Products
Please attach a short video of your sign as well as photos. Please note that we may require both a video and photo(s) for quality and precise analysis. If you are not able to provide both a video and photo(s) of the complication then our ability to retrieve your issue will be bounded. Once we have received all of the required information we will be in touch to try to resolve the issue. We may provide you with a set of instructions to follow and try to remotely fix the issue based on the given case. If we fail to come to the right conclusion, weāll issue a replacement at no cost.
In any exceptional case, where any resolution proves to be ineffectual or we are unable to process a replacement, weāll issue a refund which is at the sole discretion of CRAZY NEONĀ®. The refund value will always be less than or equal to the sold price of the product excluding shipping charges.
Note:
About Neon signs:Ā
About UV Printed Signs and Illuminated Signs:Our printers are calibrated to ensure precise color re-production. The products within our UV print Neon signs and Illuminated signs line are printed in CMYK, and we commit to replicating the colors in your design. While we strive for exact matches, occasional variations in color may occur, which are not considered production errors. It is important to acknowledge that differences may exist between the product's on-screen representation and the printed outcome. To address this, we encourage customers toprovide special instructionsif precise color matching is crucial.Please note:
The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.Ā
You agree that the determination of whether a product's failure or breakage is due to a manufacturing defect is within the sole discretion of CRAZY NEONĀ®Ā (Webcom ventures LLC). You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by CRAZY NEONĀ®Ā as to the cause of the failure or breakage.
Ā
Damaged during TransitĀ
We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear picturesĀ before opening the box.Ā
Damage must be reported withinĀ 7 days of delivery*Ā of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.Ā
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email toĀ hello@crazyneon.comĀ with all of the following:
Failure to comply with this request and timeframe will void the Seller's obligations.
In case the sign is declared to be faulty, lost, or damaged during shipping, CRAZY NEONĀ®Ā offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Since we sell made-to-order products, we cannot modify the design or cancel orders once the production process is initiated (This includes the pre-designed Products in the Website shop section). However, a customer can cancel or modify the design of the product/sign purchased within 4 Hours only from the time of purchase. (Please Note: If a customer opt to use the Rush order service but later decides to cancel their order/request changes, they must do so within one Hour of making the purchase).
Beyond the time-frame mentioned above, the order and design is deemed to be final and cannot be canceled.
You will be required to send an email with the subject line "Cancel Order " to hello@crazyneon.com within 4 Hours of ordering in order to be eligible for cancellation and refund.
Kindly note,
At CRAZY NEONĀ®, we strive to deliver high-quality products free from manufacturing defects. In the rare event that you receive a faulty product, we are committed to providing hassle-free assistance. Please note the following:
Returns:
We offer a 21-day return window for ready-made products if they are found to have faults or defects upon receipt. Please ensure the faulty product is returned in its original condition with all original packaging. Custom or made-to-order products, tailored specifically to your requirements, are not eligible for returns. However, if such a product has a manufacturing defect, we will work with you to fix or replace it after careful inspection.
Replacements/Refunds:
While we assure the quality of our products, if a manufacturing defect does occur, we offer replacements and will endeavor to resolve the issue promptly. The resolution, including refunds for the product cost and/or shipping, is determined by warranty guidelines and is at the discretion of CRAZY NEONĀ®.
To start a return/replacement/refund request contact us at hello@crazyneon.com
Orders on Hold Due to Customer Dependency
If an order is placed but cannot proceed due to missing information or required inputs from the customer, such as a high-resolution image, reference material, design approval, or any other essential input, our team will attempt to follow up at least 4 to 5 times via email, phone, or other available communication channels at regular intervals for up to 90 days.
If the customer does not respond with the necessary information, the refund window will be permanently closed after 90 days from the order date. No cancellations or refunds will be allowed beyond this period.
However, we remain committed to fulfilling the original order. If the customer responds even beyond 90 days with the required inputs and the order specifications remain unchanged, we will still honor the order. Production timelines will be communicated accordingly.
Missing or Damaged Items Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.
We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction. Kindly refer to the āWarranty Sectionā and āShipping Policyā for more details.
At CRAZY NEONĀ®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly.Ā More than 98% of our orders are delivered within 6-9 days from the date of order.
Express ShippingĀ - The product will be delivered within 6-9 business days from the date of the order. Orders are manufactured and dispatched within 1-2 business days for priority orders and 3-5 business days for standard orders, with a subsequent transit duration of approximately 3-5 business days (Based on the size of your sign).Ā
Standard ShippingĀ - The product will be delivered within 10-14 business days from the date of the order. Orders are manufactured and dispatched within 3-6 business days for standard orders and 6-8 business days for standard orders, with a subsequent transit duration of approximately 6-8 business days (Based on the size of your sign).Ā
Ā
Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.
Please Note:Ā We may charge additional shipping fee below a certain order value or in case of any unique requirement.
Ā
Delayed Delivery Clause:
It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.
In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
Ā
Exceptions:Ā
If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.Ā
There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.Ā
Can I modify the shipping address after the order is placed?
Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.
Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEONĀ®Ā bears no responsibility for any consequences that may occur.Ā
Damaged during TransitĀ
We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.Ā
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:
A clear photo of the damage to the sign,
An unboxing videoĀ
Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),Ā
and a clear photo of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.
Ā
Missing or Damaged ItemsĀ Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.
Ā
Lost, Stolen & Missing Signs/Package
CRAZY NEONĀ® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires aĀ signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEONĀ®Ā will take no responsibility for lost, missing, or stolen parcels that have been marked as ādeliveredā by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.Ā Ā
If the order is lost while in transit, we willĀ provide a free replacement for the same.Ā In case the package is declared to be missing or damaged CRAZY NEONĀ®Ā offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Reshipment Clause for Unreceived Packages:
In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEONĀ® reserves the right to arrange for the package to be returned to our warehouse facility.
In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.Ā
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.
Every sign comes with a basic mounting kit & user manual guide for trouble-free installation.
Outdoor LED neon signs have become a popular choice for those looking to add a pop of color and energy to their space. These signs use energy-efficient LED lights to create bright and vibrant displays that are sure to catch the eye. Custom outdoor LED neon signs can be made in a variety of shapes, sizes, and colors to match the customer's desired aesthetic, making them a versatile option for any room or event. Custom outdoor LED neon signs are a great investment for any space. As they are:
Energy-Efficient: Outdoor LED neon signs are much more energy-efficient using significantly less energy to produce light. This not only makes them a cost-effective option for customers but also helps reduce their carbon footprint, making them an environmentally-friendly choice.
Durability: LED neon light signs are built to last and are more durable as they are less likely to break or require maintenance, making them a smart investment for any room or event.
Note: We suggest avoiding dimmers for outdoor use.
Customization: One of the distinctive key point of custom outdoor LED neon signs is their ability to be customized to fit the specific needs and style of the customer. From custom shapes, and sizes to personalized messages, all available in multiple colors, the options are endless. This allows customers to create a unique piece that is sure to make their space stand out.
Note:Ā Due to the hand-made nature of the products, they can be subject to slight variations inĀ shape, color, font, or size. The size of the sign includes the acrylic base and may vary by 1- 3 Inches.Ā
Versatility: Outdoor LED neon signs can be used in a variety of settings, including homes, businesses, and special events. They can be placed on walls, or windows, or used as freestanding displays, making them a versatile option for any space.
Safe: Outdoor LED neon signs are much safer than traditional neon signs, as they do not contain toxic gases and are less likely to cause fires. This makes them a safer choice for homes and businesses alike.
Bright and Vibrant: Outdoor LED neon signs offer bright and vibrant colors that can add a pop of energy to any room or business, making them an eye-catching and unique option for decor.
Thus, custom outdoor LED neon signs are a great choice and can be used for home decor, business promotion, or special events, custom outdoor LED neon signs are a unique and attractive way to add a touch of style and energy to any setting.
(Updated for purchases made on or after 6th July 2025)
CRAZY NEONĀ® offers the following warranty coverage across product categories:
LED Neon Signs:Ā
Static Neon Signs: 3-Year Warranty
Dynamic Neon Signs (RGB/RGBFlow): 2-Year warranty
Accessories: 2-Year Warranty
Please Note:
Channel Letter & Lightbox Signs: 4-Year Warranty
Full sign coverage, including structure and illumination
Metal Signs: 3-Year Warranty
Coverage includes:Ā Manufacturing defects related to paint or texture
Suitable for both indoor and outdoor use
Acrylic Signs: 2-Year Warranty
These signs are for indoor use only.
Ultra-Thin Lightbox Signs: 2-Year Warranty
These signs are for indoor use only.
Warranty coverage for Hard Wired & Installed SignsĀ
CRAZY NEONĀ®Ā bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (CRAZY NEONĀ®) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.
Replacement
CRAZY NEONĀ®assures its customers, that the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly noteĀ that we offerĀ Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on aĀ case-by-case basis depending on the source of the fault and is at the sole discretion of CRAZY NEONĀ®.Ā
To start a replacement, return, or refund request contact us atĀ hello@crazyneon.com
Ā
Faulty Products
Please attach a short video of your sign as well as photos. Please note that we may require both a video and photo(s) for quality and precise analysis. If you are not able to provide both a video and photo(s) of the complication then our ability to retrieve your issue will be bounded. Once we have received all of the required information we will be in touch to try to resolve the issue. We may provide you with a set of instructions to follow and try to remotely fix the issue based on the given case. If we fail to come to the right conclusion, weāll issue a replacement at no cost.
In any exceptional case, where any resolution proves to be ineffectual or we are unable to process a replacement, weāll issue a refund which is at the sole discretion of CRAZY NEONĀ®. The refund value will always be less than or equal to the sold price of the product excluding shipping charges.
Note:
About Neon signs:Ā
About UV Printed Signs and Illuminated Signs:Our printers are calibrated to ensure precise color re-production. The products within our UV print Neon signs and Illuminated signs line are printed in CMYK, and we commit to replicating the colors in your design. While we strive for exact matches, occasional variations in color may occur, which are not considered production errors. It is important to acknowledge that differences may exist between the product's on-screen representation and the printed outcome. To address this, we encourage customers toprovide special instructionsif precise color matching is crucial.Please note:
The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.Ā
You agree that the determination of whether a product's failure or breakage is due to a manufacturing defect is within the sole discretion of CRAZY NEONĀ®Ā (Webcom ventures LLC). You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by CRAZY NEONĀ®Ā as to the cause of the failure or breakage.
Ā
Damaged during TransitĀ
We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear picturesĀ before opening the box.Ā
Damage must be reported withinĀ 7 days of delivery*Ā of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.Ā
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email toĀ hello@crazyneon.comĀ with all of the following:
Failure to comply with this request and timeframe will void the Seller's obligations.
In case the sign is declared to be faulty, lost, or damaged during shipping, CRAZY NEONĀ®Ā offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Since we sell made-to-order products, we cannot modify the design or cancel orders once the production process is initiated (This includes the pre-designed Products in the Website shop section). However, a customer can cancel or modify the design of the product/sign purchased within 4 Hours only from the time of purchase. (Please Note: If a customer opt to use the Rush order service but later decides to cancel their order/request changes, they must do so within one Hour of making the purchase).
Beyond the time-frame mentioned above, the order and design is deemed to be final and cannot be canceled.
You will be required to send an email with the subject line "Cancel Order " to hello@crazyneon.com within 4 Hours of ordering in order to be eligible for cancellation and refund.
Kindly note,
At CRAZY NEONĀ®, we strive to deliver high-quality products free from manufacturing defects. In the rare event that you receive a faulty product, we are committed to providing hassle-free assistance. Please note the following:
Returns:
We offer a 21-day return window for ready-made products if they are found to have faults or defects upon receipt. Please ensure the faulty product is returned in its original condition with all original packaging. Custom or made-to-order products, tailored specifically to your requirements, are not eligible for returns. However, if such a product has a manufacturing defect, we will work with you to fix or replace it after careful inspection.
Replacements/Refunds:
While we assure the quality of our products, if a manufacturing defect does occur, we offer replacements and will endeavor to resolve the issue promptly. The resolution, including refunds for the product cost and/or shipping, is determined by warranty guidelines and is at the discretion of CRAZY NEONĀ®.
To start a return/replacement/refund request contact us at hello@crazyneon.com
Orders on Hold Due to Customer Dependency
If an order is placed but cannot proceed due to missing information or required inputs from the customer, such as a high-resolution image, reference material, design approval, or any other essential input, our team will attempt to follow up at least 4 to 5 times via email, phone, or other available communication channels at regular intervals for up to 90 days.
If the customer does not respond with the necessary information, the refund window will be permanently closed after 90 days from the order date. No cancellations or refunds will be allowed beyond this period.
However, we remain committed to fulfilling the original order. If the customer responds even beyond 90 days with the required inputs and the order specifications remain unchanged, we will still honor the order. Production timelines will be communicated accordingly.
Missing or Damaged Items Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.
We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction. Kindly refer to the āWarranty Sectionā and āShipping Policyā for more details.
At CRAZY NEONĀ®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly.Ā More than 98% of our orders are delivered within 6-9 days from the date of order.
Express ShippingĀ - The product will be delivered within 6-9 business days from the date of the order. Orders are manufactured and dispatched within 1-2 business days for priority orders and 3-5 business days for standard orders, with a subsequent transit duration of approximately 3-5 business days (Based on the size of your sign).Ā
Standard ShippingĀ - The product will be delivered within 10-14 business days from the date of the order. Orders are manufactured and dispatched within 3-6 business days for standard orders and 6-8 business days for standard orders, with a subsequent transit duration of approximately 6-8 business days (Based on the size of your sign).Ā
Ā
Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.
Please Note:Ā We may charge additional shipping fee below a certain order value or in case of any unique requirement.
Ā
Delayed Delivery Clause:
It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.
In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
Ā
Exceptions:Ā
If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.Ā
There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.Ā
Can I modify the shipping address after the order is placed?
Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.
Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEONĀ®Ā bears no responsibility for any consequences that may occur.Ā
Damaged during TransitĀ
We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.Ā
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:
A clear photo of the damage to the sign,
An unboxing videoĀ
Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),Ā
and a clear photo of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.
Ā
Missing or Damaged ItemsĀ Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.
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Lost, Stolen & Missing Signs/Package
CRAZY NEONĀ® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires aĀ signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEONĀ®Ā will take no responsibility for lost, missing, or stolen parcels that have been marked as ādeliveredā by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.Ā Ā
If the order is lost while in transit, we willĀ provide a free replacement for the same.Ā In case the package is declared to be missing or damaged CRAZY NEONĀ®Ā offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Reshipment Clause for Unreceived Packages:
In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEONĀ® reserves the right to arrange for the package to be returned to our warehouse facility.
In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.Ā
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.
Every sign comes with a basic mounting kit for Trouble-Free installation.
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All the signs are custom designed & handcrafted, just for you. We turn your ideas, words, images, or logo into a charmingly appealing led sign that pop of color and energy to your home or business.
We Provide the Best Price Guarantee! Our products are available at the most reasonable price range. Our prices are generally 35%-50% lower than others & we can beat any like-for-like quote.
Our signs are primarily mounted on top-quality acrylic (plexiglass), the LEDs used are highly durable with very low energy consumption, having a lifespan of up to 50,000 Hours.
Weāre probably the quickest led neon sign company you can find. More than 90% of our orders are delivered within 6-9 days from the date of order.
Our neon signs come with pre-drilled holes and high-quality wall mounting or hanging accessories. You also get free standing option for effortless and easy installation.
Our neon sign comes with 36 Months* warranty. Youāre covered for any damages during shipment and youāll get excellent after sales customer service.
Frequently Asked Questions
Neon signs are placed on the wall with drilling holes and are fixed using spacers (Screws). Whereas A Wall hanging neon sign comes with a pre-assembled hanging chain used to place the product at the desired location, the length of the chain depends on the size ordered. Follow a few simple steps as given below:
