Channel letters are a popular and highly effective signage solution for businesses looking to stand out. These three-dimensional signs are customizable and built to last, making them ideal for storefronts, offices, and retail spaces. Constructed from durable materials like aluminum and acrylic, channel letters come in various styles to suit your branding needs.
The most common types include face-lit channel letters, where LEDs illuminate the front for a bright and bold look, and halo-lit letters, which create a soft glow around the edges for a sophisticated effect. For businesses seeking maximum visibility, combination-lit channel letters offer illumination through both the face and the back, blending vibrancy and elegance.
Channel letters are designed for high visibility, making them perfect for daytime and nighttime use. Their versatility extends to mounting options, with choices like raceway mounting for simplified installation or direct mounting for a seamless finish.
With energy-efficient LED lighting, channel letters not only enhance your brandās visibility but also reduce long-term operational costs. Whether youāre a small business or a large corporation, channel letters can be tailored to match your logo, font, and colors, ensuring a cohesive brand identity.
Invest in channel letters to create impactful, professional signage that attracts customers and elevates your business presence.
If you need a permit for your sign, CrazyNeon provides permit drawings for all products purchased from us. Please request permit drawings before placing your order, as signs cannot be returned if the permit is unsuccessful after purchase.
How to Get a Sign Permit
Getting a sign permit for your business is easier than you think! Hereās how you can get started:
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Search Online ā Google āsign permit [your location]ā to find local requirements.
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Contact Your Local Planning Department ā Some municipalities also require approval from the building department.
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Check With the County ā Even if your city does not require a permit, your county might.
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Review Your Lease Agreement ā Many commercial spaces have a sign addendum that outlines signage guidelines and whether landlord approval is needed before installation.
Important Things to Know
š¹ Municipality Rules Vary ā Each city has different regulations for sign size, lighting, placement, and height. Always check local requirements.
š¹ Timeframes Matter ā If you need your sign ready by a specific date, ensure your permit can be approved within that timeline.
Need Help with Your Sign Design?
At CrazyNeon, we offer free consultation and mockup assistance to bring your vision to life! If you need help with your sign design, layout, or custom requirements, simply submit your query, and our team will assist you.
ā Enter your details
ā Attach any project files (logos, sketches, inspirations)
ā Our design expert will get in touch with you shortly
š Get a Free Quote & Consultation Now!
Warranty Timelines
(Updated for purchases made on or after 6th July 2025)
CRAZY NEONĀ® offers the following warranty coverage across product categories:
LED Neon Signs:Ā
Static Neon Signs: 3-Year Warranty
- Coverage includes:Ā Sign and power supply
- Suitable for both indoor and outdoor use
Dynamic Neon Signs (RGB/RGBFlow): 2-Year warranty
- Coverage includes:Ā RGB/RGBFlow sign and power supply
- Suitable for both indoor and outdoor use
Accessories: 2-Year Warranty
- Coverage includes: Dimmers and controllers
Please Note:
- Warranty timelines are only applicable provided that proper usage and protection guidelines are followed.
- Warranty is valid from the date of purchase or invoice payment.
- All electrical components, including power supplies, must be placed under a shed or protective cover. Improper protection may result in malfunction and void the warranty.
- CRAZY NEONĀ® does not provide a warranty for:
- We strongly recommend careful installation and protective setup to ensure long-lasting performance and full warranty coverage.
Channel Letter & Lightbox Signs: 4-Year Warranty
Full sign coverage, including structure and illumination
Metal Signs: 3-Year Warranty
Coverage includes:Ā Manufacturing defects related to paint or texture
Suitable for both indoor and outdoor use
Acrylic Signs: 2-Year Warranty
These signs are for indoor use only.
Ultra-Thin Lightbox Signs: 2-Year Warranty
These signs are for indoor use only.
Warranty coverage for Hard Wired & Installed SignsĀ
CRAZY NEONĀ®Ā bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (CRAZY NEONĀ®) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.
Replacement
CRAZY NEONĀ®assures its customers, that the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly noteĀ that we offerĀ Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on aĀ case-by-case basis depending on the source of the fault and is at the sole discretion of CRAZY NEONĀ®.Ā
To start a replacement, return, or refund request contact us atĀ hello@crazyneon.com
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Faulty Products
Please attach a short video of your sign as well as photos. Please note that we may require both a video and photo(s) for quality and precise analysis. If you are not able to provide both a video and photo(s) of the complication then our ability to retrieve your issue will be bounded. Once we have received all of the required information we will be in touch to try to resolve the issue. We may provide you with a set of instructions to follow and try to remotely fix the issue based on the given case. If we fail to come to the right conclusion, weāll issue a replacement at no cost.
In any exceptional case, where any resolution proves to be ineffectual or we are unable to process a replacement, weāll issue a refund which is at the sole discretion of CRAZY NEONĀ®. The refund value will always be less than or equal to the sold price of the product excluding shipping charges.
Note:
- Please do not dispose of or throw away any items you're writing about, we may schedule to collect the product for a better and more in-depth understanding of the issue.Ā
- Please note:Ā Kindly do not throw away the working components in case of a faulty product, we will only provide a replacement for the faulty part.Ā
About Neon signs:Ā
- Due to the hand-made nature of the products, they can be subject to slight variations inĀ shape, color, font, or size.Ā Please note: The size of the sign includes the acrylic base and may vary by 1- 3 Inches.Ā
- The exact design/Font may or may not be replicated since the mockup shared is a computer-generated image whereas the sign is hand-crafted.Ā Hard glue is used for fixing LEDs, thus some glue marks are normal.Ā
- Marginal discolorations:Ā Some differences in color might occur as a result of the computer screen or printer calibration, and/or direct exposure to sunlight/UV Rays for a longer duration of time.Ā
- Please take into consideration that our signage systems may generate some noise or sound during operation. This can result from the functioning of LED lights, dimmer circuits, adapters, or power supplies, all of which operate at specific frequencies. Some units may also incorporate ventilation fans to dissipate heat, particularly in larger signs with more LEDs. To maximize performance and longevity, it is advisable to position the power supply in a properly ventilated area. Please be aware that slight heating, primarily from the power supply, may occur during operation.
About UV Printed Signs and Illuminated Signs:Our printers are calibrated to ensure precise color re-production. The products within our UV print Neon signs and Illuminated signs line are printed in CMYK, and we commit to replicating the colors in your design. While we strive for exact matches, occasional variations in color may occur, which are not considered production errors. It is important to acknowledge that differences may exist between the product's on-screen representation and the printed outcome. To address this, we encourage customers toprovide special instructionsif precise color matching is crucial.Please note:
- We do not issue refunds or accept returns based on misunderstandings arising from color, depth, or tone variations. We are not accountable for any disparities, whether actual or perceived, between the product's appearance on your screen and the final printed piece. Any such instances will be addressed on a case-by-case basis.
- For illuminated signs, we ensure to synchronize the colors with your design when the sign is on. However, when the sign is off, thereĀ will be a slight color variation.
The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.Ā
You agree that the determination of whether a product's failure or breakage is due to a manufacturing defect is within the sole discretion of CRAZY NEONĀ®Ā (Webcom ventures LLC). You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by CRAZY NEONĀ®Ā as to the cause of the failure or breakage.
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Damaged during TransitĀ
We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear picturesĀ before opening the box.Ā
Damage must be reported withinĀ 7 days of delivery*Ā of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.Ā
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email toĀ hello@crazyneon.comĀ with all of the following:
- A clear photo of the damage to the sign,
- An unboxing videoĀ
- Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),Ā
- and a clear photo of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.
In case the sign is declared to be faulty, lost, or damaged during shipping, CRAZY NEONĀ®Ā offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
At CRAZY NEONĀ®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly.
Delivery Timeline:
Express Shipping - Orders are manufactured and dispatched within 2-3 weeks, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign).
Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.
Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.
Delayed Delivery Clause:
It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.
In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.
Exceptions:
- If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
- If your custom sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.
- The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.
- There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
- If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.
Can I modify the shipping address after the order is placed?
Until the Channel Letters are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.
Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEONĀ® bears no responsibility for any consequences that may occur.
Damaged during Transit
We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.
Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.
*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:
- A clear photo of the damage to the sign,
- An unboxing videoĀ
- Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
- and a clear photo of the shipping label on the box.
Failure to comply with this request and timeframe will void the Seller's obligations.
Missing or Damaged Items Complaints
To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.
This step is crucial to protect both your interests as well as
ours. It also helps us address these concerns with our shipping and
insurance partners. In case of missing items, damaged products, or any
discrepancies with your order, these photos and videos will serve as
essential proof for any claims.
Lost, Stolen & Missing Signs/Package
CRAZY NEONĀ® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEONĀ® will take no responsibility for lost, missing, or stolen parcels that have been marked as ādeliveredā by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.
If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged CRAZY NEONĀ® offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.
Reshipment Clause for Unreceived Packages:
Reshipment Clause for Unreceived Packages: In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEONĀ® reserves the right to arrange for the package to be returned to our warehouse facility.
In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.
We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.
By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.
