Personalized Photo Frame Illuminated Sign

Warranty

• Indoor signs come with a warranty of 24 Months. 
• Outdoor signs come with a warranty of 12 Months. 
• Electrical components (Power supply/Adapter and Dimmer) come with a warranty of 12 Months when used appropriately. 

CrazyNeon does not provide any warranty on the products (Power Adapter/Dimmer) ordered via amazon or any other website, nor for an unsuccessful installation of the neon sign. We take no responsibility for the signs, in case the segments are assembled in an unsound and flawed manner.

Warranty coverage for Hard Wired & Installed Signs 

CrazyNeon bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (CrazyNeon) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.

Replacement

CrazyNeon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products.  The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of CrazyNeon. 

To start a replacement, return, or refund request contact us at hello@crazyneon.com

Faulty Products

Please attach a short video of your sign as well as photos. Please note that we may require both a video and photo(s) for quality and precise analysis. If you are not able to provide both a video and photo(s) of the complication then our ability to retrieve your issue will be bounded. Once we have received all of the required information we will be in touch to try to resolve the issue. We may provide you with a set of instructions to follow and try to remotely fix the issue based on the given case. If we fail to come to the right conclusion, we’ll issue a replacement at no cost.

In any exceptional case, where any resolution proves to be ineffectual or we are unable to process a replacement, we’ll issue a refund which is at the sole discretion of CrazyNeon. The refund value will always be less than or equal to the sold price of the product excluding shipping charges.

Note:

• Please do not dispose of or throw away any items you're writing about, we may schedule to collect the product for a better and more in-depth understanding of the issue. 
• Please note: Kindly do not throw away the working components in case of a faulty product, we will only provide a replacement for the faulty part. 

About Neon signs:

• Due to the custom-made nature of the products, they can be subject to slight variations in shape, color, font, or size. Please note, the size may vary by 1- 3 Inches for orders via the design tool. The exact design/Font may or may not be replicated since the mockup shown is a computer-generated image whereas the sign is hand-crafted. Hard glue is used for fixing LEDs, thus some glue marks are normal. 
• Marginal discolorations: Some differences in color might occur as a result of the computer screen or printer calibration, and/or direct exposure to sunlight/UV Rays for a longer duration of time. 
• Please note that the operation of the signs is not completely silent. There might be some noise or sound emitting from LED, Dimmer circuits, Adapters, or power supply as they operate at certain frequencies and may have an additional ventilation fan for safety. 

The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence. 

You agree that the determination of whether a product's failure or breakage is due to a manufacturing defect is within the sole discretion of CrazyNeon (Webcom ventures LLC). You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by CrazyNeon as to the cause of the failure or breakage.

Damaged during Transit 

We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box. 

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:

• A clear photo of the damage to the sign,
• An unboxing video 
• Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
• and a clear photo of the shipping label on the box.

Failure to comply with this request and time frame will void the Seller's obligations.

In case the sign is declared to be faulty, lost, or damaged during shipping, CrazyNeon offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Order Cancellations:

Since we sell made-to-order products, we cannot cancel orders once the production process is initiated (This includes the predesigned Products in the Website shop section). However, a customer can cancel the product/sign purchased within 4 Hours only from the time of purchase. Beyond 4 Hours the order is deemed final and cannot be canceled. You will be required to send an email with the subject line "Cancel Order <Order Number>" to hello@crazyneon.com within 4 Hours of ordering in order to be eligible for cancellation and refund.

Kindly note, 

• We do not cancel custom orders with pre-approved designs, you can modify the design as per your requirements as many times as you wish before the initiation of the production process.
• After the refund is processed it may take up to 8 - 10 business days to reflect in your account.

Returns/Replacement/Refunds:

CrazyNeon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Replacements for faulty products and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products.  The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault, and warranty guidelines (Insert Warranty page link) and is at the sole discretion of CrazyNeon. 

To start a replacement or refund request contact us at hello@crazyneon.com

Damages and issues

Please inspect your order upon reception if the item is defective, or damaged or if you have received the wrong item, contact us immediately. We require you to always record video and click pictures while unboxing the received product as proof for speedy and undisputed claims. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box. This is required to claim insurance from the shipping company.  

We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction.  Kindly refer to the ‘Warranty Section’ and ‘Shipping policy’ for more details. n your own neon sign. Follow these simple steps below:

• Head over to the “Design your neon sign” tab and scroll below to start creating your own sign.
• Choose the text and the font you want for your neon sign from the variety of options available.
• Align the text and pick a color from the list of ten colors provided.
• You can now choose the font size and even put your own custom size as per your needs.
• Choose the background color and then the mounting options, whether you want it to be wall mounted or simply hanged.
• Finally, decide if you want your custom led sign to be hung indoors or outdoors.
• The best part is you also have the option of making any special request if you have one.

You'll receive a unique, custom neon LED sign in 7-10 business days. We have developed a simple application that enables you to design your own the neon sign and provides a visual mock-up so you can see final product before placing your order. Feel free to reach out to us for a free custom quote.

At CRAZY NEON®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly. More than 98% of our orders are delivered within 6-9 days from the date of order.

Please Note: If you need your product by a specific date falling within 12 days of ordering, we highly recommend letting us know the date by mentioning it in the comments section of online design tool while ordering or contact our support team to inform the same.

Delivery Timeline: 

Express Shipping - The product will be delivered within 6-9 business days from the date of the order. Orders are manufactured and dispatched within 1-2 business days for priority orders and 3-6 business days for standard orders, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign). 

Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.

Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.

Delayed Delivery Clause:

It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.

Exceptions: 

If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.

If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.

The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases. 

There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.

If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location. 

Can I modify the shipping address after the order is placed?

Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEON® bears no responsibility for any consequences that may occur. 

Damaged during Transit 

We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:

A clear photo of the damage to the sign,

An unboxing video 

Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 

and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void the Seller's obligations.

Missing or Damaged Items Complaints

To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.

This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.

Lost, Stolen & Missing Signs/Package

CRAZY NEON® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEON® will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.  

If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged CRAZY NEON® offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Reshipment Clause for Unreceived Packages:
In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEON® reserves the right to arrange for the package to be returned to our warehouse facility.

In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.

We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.

By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved. 

In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.