At CrazyNeon, we take pride in the quality of our products, and we stand behind them. We are offering a 6 month warranty on this product from the date of delivery. During this period, we will repair or replace the product that is found to be defective due to faulty materials or workmanship, free of charge.

Please note that these 3D Wall Art products are for Strictly for indoor use. 

Exclusions from 3D Wall Art signs warranty:

• Damage caused by improper installation or handling
• Normal wear and tear
• Modifications or alterations made to the product (additionally, any modifications made to the product by the customer, such as drilling holes or adding additional fixtures, will void the warranty.)
• Acts of nature or other external factors beyond our control

Please note that these situations are not covered by our warranty policy. 

In addition to the points mentioned above, please note that the following are considered inherent characteristics of our products and are not covered under warranty:

• Variations: Due to the custom-made nature of our products, slight variations in color or size may occur.
• Marginal discolorations: Some differences in color may result from the computer screen or printer calibration, or prolonged exposure to sunlight/UV rays.

Please keep these points in mind when considering our products.

The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence. 

To make a warranty claim, please contact our customer service team at hello@crazyneon.com with your order number and a detailed description of the issue. We may request additional information or photos to assist in our assessment of the problem.

If we determine that the product is covered under warranty, we will either provide online assistance to repair it or will replace it as quickly as possible. 

Please note that our warranty policy is subject to change without notice. If you have any questions or concerns regarding our warranty, please do not hesitate to contact us.

Order Cancellations:

All our products (including readily available designs) are made-to-order, and as such, we are unable to provide refunds once the production process is initiated. However, customers have the option to cancel their purchase within four hours of placing the order. After this four-hour window, the order is considered final and cannot be canceled, and no refund will be provided. 

To be eligible for cancellation and a refund, please send an email to hello@crazyneon.com with the subject line "Cancel Order <Order Number>" within four hours of placing your order.

Please note that it may take up to 8-10 business days for the refund to be processed and reflected in your account.

Replacement/Refunds:

CrazyNeon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Replacements for products that are damaged during transit and will make every effort to resolve the issue after careful inspection of the delivered products.  The final resolution is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of CrazyNeon. 

To start a replacement request contact us at hello@crazyneon.com

Here are some common damages and issues that our customers may encounter.

Upon receiving your order, please inspect the item for any defects or damages, or if you have received the wrong item, contact us immediately. We require you to record a video and take pictures while unboxing the product as proof for quick and undisputed claims. We only provide replacements if the proofs provided are validated by our team. Please note that we do not offer any refunds for manufacturing defects or damaged or lost products. We guarantee impartial assistance and customer support, and we may offer a brand-new replacement for complete customer satisfaction.

By agreeing to our policy, you acknowledge that CrazyNeon (Webcom ventures LLC) has sole discretion in determining whether a product's failure or breakage is due to a manufacturing defect. You also agree to provide us with full and accurate information regarding the circumstances of the failure or breakage, including details of product use and conditions, as well as any other relevant information that can help us make an informed determination of the cause."

Damaged during Transit 

We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box.  Any Damage/ Issue (Including Missing, stolen, Lost product) must be reported within 7 days of delivery* of your sign to be eligible for a replacement. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:

• A clear photo of the damage to the sign,
• An unboxing video 
• Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
• and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void CrazyNeon's obligations.

In case the sign is declared to be faulty, lost, or damaged during shipping, CrazyNeon offers replacement at absolutely no cost. Any requests for a different product/design or a change in the shipping address may incur extra charges based on the requirements of the customer.

At CRAZY NEON®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly. More than 98% of our orders are delivered within 6-9 days from the date of order.

Please Note: If you need your product by a specific date falling within 12 days of ordering, we highly recommend letting us know the date by mentioning it in the comments section of online design tool while ordering or contact our support team to inform the same.

Delivery Timeline: 

Express Shipping - The product will be delivered within 6-9 business days from the date of the order. Orders are manufactured and dispatched within 1-2 business days for priority orders and 3-6 business days for standard orders, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign). 

Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.

Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.

Delayed Delivery Clause:

It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.

Exceptions: 

If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.

If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.

The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases. 

There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.

If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location. 

Can I modify the shipping address after the order is placed?

Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEON® bears no responsibility for any consequences that may occur. 

Damaged during Transit 

We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:

A clear photo of the damage to the sign,

An unboxing video 

Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 

and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void the Seller's obligations.

Missing or Damaged Items Complaints

To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.

This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.

Lost, Stolen & Missing Signs/Package

CRAZY NEON® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEON® will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.  

If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged CRAZY NEON® offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Reshipment Clause for Unreceived Packages:
In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEON® reserves the right to arrange for the package to be returned to our warehouse facility.

In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.

We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.

By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved. 

In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.